Smart Connection
CMS Int/Ext Portal & web Services & KMS
Rewriting the service experience
Stable service experience in a changing environment
Bynet’s user experience management solutions allow you to quickly adapt to changing customer demands. Handle all the leads from every channel in one place and give customers a continuous and personalized service experience on their preferred channels. Provide the customers with a quick response to any question and challenge and enjoy satisfaction and lasting loyalty.
Building multi-channel relationships
Free up your employees from handling repetitive tasks and solving problems so they can focus on building relationships across every channel: email, WhatsApp, phone or live chat. With convenient interfaces in Hebrew they will be able to see the history of each customer on your website and app to provide personalized service at any moment.
Performing an ongoing monitoring and control
Provide managers in your organization with extensive reporting, command and control capabilities which enable you to ensure compliance with service goals and SLA times at all stages of the service process, all from one place. Translate agent knowledge into real-time business insights to initiate troubleshooting before troubles become service requests.
Progressing to the next generation of service
Automation
Automate manual processes to streamline and save time – from request routing to pre-set replies.
Real-time command and control
Employees and managers will benefit from real-time system performance data enabling easy and quick tracking of service request status. Monitor teamwork, build and generate reports with a click, select relevant data to display down to the employee level and set thresholds according to rules and meeting goals.
Manage job queues
Prioritize inbound requests to your organization based on chosen criteria to ensure your business standards are met. Allow employees to view and handle requests based on the status of meeting goals, customer and referral type or in any way they find convenient.
Smart self-service
Enable customers to resolve self-service issues by adding help buttons, sending guides, viewing personalized information and instantly switching to a chat with a representative.
Customized operational simplicity
Our team will design and implement services and solutions for you according to the nature of your industry and organization so that you can effortlessly make the most of our systems from the start. The combination of easy interfacing, access to the system from any device and location and simplicity of operation ensure that your service experience is taken to the next level.
