Redefining the customer experience
A stable, multi-channel service experience in a changing environment
We give you the tools and services you need to provide your customers with exceptional support and service and build fruitful and lasting relationships.
Building multi-channel relationships
Free up your employees from handling repetitive tasks and solving problems so they can focus on building relationships across every channel: email, WhatsApp, phone or live chat. With convenient interfaces in Hebrew they will be able to see the history of each customer on your website and app to provide personalized service at any moment.
Performing an ongoing monitoring and control
Provide managers in your organization with extensive reporting, command and control capabilities which enable you to ensure compliance with service goals and SLA times at all stages of the service process, all from one place. Translate agent knowledge into real-time business insights to initiate troubleshooting before troubles become service requests.